Wholesale Returns and Credits

Authorization is required

Wholesale merchandise may not be returned without prior written authorization and return instructions from Impactis Group. Unauthorized returns may be refused.

Damaged, incorrect, or incomplete shipments

Contact Impactis promptly with the approved-account email, order reference, affected SKU and quantity, a description of the issue, and appropriate supporting photographs. Preserve all packaging until the review is complete.

Review outcomes

Depending on the verified issue and applicable written terms, Impactis may authorize replacement, repair, account credit, return, or another documented resolution. No outcome is promised before review.

Conditions that may limit eligibility

• Merchandise altered, worn, used, or damaged after delivery
• Missing packaging, labels, components, or documentation
• Unauthorized returns
• Issues reported outside the applicable policy period
• Custom, special, clearance, or otherwise restricted merchandise where identified in writing

Requesting review

Use the Contact Impactis Group pathway for existing-retailer support before sending merchandise. Impactis will provide the applicable instructions after reviewing the request.